Critique, but Don't Criticize


Randy Bowman, IACET's Vice President of Technology and Organizational Effectiveness, discusses why leaders need to approach providing continuous evaluation through the lens of offering critique and not criticism.

The Importance of Follow-up


Every organization, regardless of the industry, lives or dies on their performance. Fundamentals like providing a great product or service and reliable customer service and adapting to the inevitable changes within each industry are among the best practices all experts can agree upon. But to customers, one simple act stands above the rest: The Follow-Up.

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